Is your manufacturing facility FDA inspected?
Our facilities are inspected by the FDA and State regulatory agencies on a regular basis.
I have read about problems with dissolution and disintegration of tablets, what is the difference?
These terms usually refer to tableted products but in some cases can refer to capsules of different varieties. Dissolution in chemical terms is the process of dissolving a solid substance into a solvent to yield a solution. And disintegration is defined as the breaking down (or the time it takes to break down) of a substance that has been exposed to a solution.
Does your facility meet the new GMP standards?
We have been a head of the curve on this front for several years. We believe that it is very important to ensure that quality standards are met at all times so we can provide our clients that finest quality product they can sell. The new GMP’s have just been issued, and we have already surpassed the standards the government has set for manufacturers into the future.
Do you carry liability insurance?
Yes, all our clients are covered under our current policy structure.
What is the minimum run of products that you will manufacture?
Our minimums depend on several factors including what raw materials are being used, what packaging components are required, and whether you are interested in a stock item or custom formulation. We have some of the industry’s lowest minimums, however, in our efforts to help young products and companies grow.
I had a lot of problems with the last company that I worked with, they had terrible customer service, is customer service a priority for you?
We have built a tremendous reputation just because we are so customer service oriented. It is imperative to us that you be happy with your product and your experience with us. We want to develop a long term relationship with all our clients, we will always be there to assist in any way we can. Our focus on customer service is unmatched.
What kinds of products do you manufacture?
We currently manufacture tablets, capsules and some specialty products, and we will be expanding our line so we start to provide powdered products in the near future. We also have access to quality partners for all other major delivery forms.
Do you charge manufacturing setup fees in addition to the quotes you provide?
No, the price you get as a quote will be all inclusive.
Can you help us write advertising and label copy materials?
We have experts on our staff that can assist you in the writing of advertising and marketing copy for all your products, we can assist you in writing label copy and other forms of materials at your request.
Can you help us to design a high quality product, or make suggestions that will improve our current ingredient list?
Our R&D staff has almost thirty years of experience in the designing and production of finished retail nutrition and herbal products. We can assist you in the development and even refinement of your current formula upon request.
Can you make recommendations at to where we can have labels made?
Yes, we have a number of contacts in this field. We can help you through the process of deciding who would be the best choice to work with.
I have seen the letters USP on raw materials before, what does that mean?
This acronym is used by the government, and stands for The United States Pharmacopeia (USP); it is the official public standard-setting authority for all prescription and over-the-counter medicines, some dietary supplements such as amino acids and several other ingredients. You can get a full description of this standard and what it applies to at www.usp.org. When an ingredient is labeled as ‘USP material’ it means that it has met a high standard of quality that has been set by the government for it. It is the highest quality standard that can be set for an ingredient in terms of purity; there are other standards that also show that an ingredient has met a high quality standard such a FCC grade. When applying these standards it proves that independent testing has been done to validate the ingredient, and a review of the outcome has been performed to verify the ingredients integrity, purity, and potency is where is should be.
Do you test raw materials and finished products to make sure they meet label claim?
Ingredients are tested as they arrive to determine purity and safety, all of the products that are manufactured in our facilities are tested to ensure that they meet or beat label claim. We guarantee that all products will meet label claim.
Do you have an in house lab?
Our technologically-advanced, in house lab and PhD chemists do daily testing on ingredients to ensure the highest quality standards possible.
Is the equipment that you use to make my product efficient so that is cuts my costs, and how often do you upgrade your equipment?
We are continually maintaining and upgrading our equipment to ensure that efficiency and quality are at peak efficiency at all times, this cuts costs and allows us to ensure that we can provide a high quality product in the time frames that are quoted to all our customers.
Do you take the time to find and then use the best quality ingredients that you can use?
Our buyers and purchasing agents are constantly on the lookout for the best priced and finest grade raw materials on the market. We have a buying staff that is unsurpassed in the market!
